Akter, S., Fosso Wamba, S., Gunasekaran, A., Dubey, R., & Childe, S. J. (2019). How to improve firm performance using big data analytics capability and business strategy alignment? International Journal of Production Economics, 222, 113522. https://doi.org/10.1016/j.ijpe.2019.08.031
Lee, Y., Choi, S., & Field, J. M. (2020). Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service. Operations Management Research, 13(3), 218-232. https://doi.org/10.1007/s12063-020-00161-0
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50. https://doi.org/10.1177/002224298504900403
Saghiri, S., Wilding, R., Mena, C., & Bourlakis, M. (2017). Toward a three-dimensional framework for omni-channel. Journal of Business Research, 77, 53-67. https://doi.org/10.1016/j.jbusres.2017.03.025
Zhang, M., Guo, H., Hu, M., & Liu, W. (2022). Enhancing supply chain performance through supplier social sustainability: An emerging economy perspective. International Journal of Production Economics, 231, 107883. https://doi.org/10.1016/j.ijpe.2020.107883